Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager to help customers succeed at scale.

Key Responsibilities

• Manage a large, high-volume book of customers primarily through email and digital outreach
• Oversee the renewal process for select accounts aiming for 90% retention or higher
• Monitor customer health signals and proactively drive product adoption to prevent churn

Required Qualifications

• A minimum of 1 to 3 years of experience in a customer-facing role (Customer Success, Support, Sales)
• Interest in SaaS, customer experience, and career growth in Customer Success
• Familiarity with the Microsoft Azure ecosystem and cloud services
• Experience with CRM or CS tools like Salesforce
• Understanding of customer lifecycle concepts or SaaS business models