Sales and Customer Service Manager

Job Summary

A company is looking for a Sales and Customer Service Manager for SaaS Applications.

Key Responsibilities

• Supervise sales engineers for product demos, training, and customer setup
• Ensure timely and effective responses to inbound pre-sales support inquiries
• Track team performance to meet sales objectives and motivate the team to exceed goals

Required Qualifications

• 5+ years of experience in managing pre-sales and post-sales operations for SaaS or cloud-based products
• Exceptional leadership and team management skills
• Proven ability to coach and evaluate performance of sales and support teams
• Strong understanding of B2B customer relationship management
• Technical aptitude to understand and explain software products across various platforms