Salesforce Architect

Job Summary

A company is looking for a Salesforce Architect to lead the development and implementation of Salesforce, primarily supporting Customer Service teams.

Key Responsibilities

• Migrate technology processes for a Customer Service team of 500+ end users to Service Cloud
• Gather and document Customer Service processes to leverage Service Cloud effectively
• Design CRM data models and build functional specifications for various Customer Service personas

Required Qualifications

• 7+ years of Salesforce ServiceCloud architect experience in an enterprise setting
• 5+ years of experience developing Apex, Visualforce, Salesforce APIs, and SOQL
• Salesforce Certified B2B Solution Architect
• Salesforce Certified Platform Data Architect
• Demonstrated experience in leading technology migration projects for large Customer Service teams