Senior Client Services Manager

Job Summary

A company is looking for a Senior Manager, Client Services.

Key Responsibilities

• Drive team performance across Implementation, Professional Services, and Technical Support to enhance client experience
• Scale and optimize service delivery processes to improve operational efficiency
• Build and enable high-performing teams through recruitment, retention, and development initiatives

Required Qualifications

• 5+ years of experience leading technical customer-facing teams in a SaaS or FinTech environment
• Strong people leadership experience with a proven track record of managing remote teams
• Strategic thinker with operational knowledge of service delivery and process development
• Experience with custom integrations and translating business needs into technical requirements
• Ability to thrive in a fast-paced, evolving environment and navigate ambiguity