Senior Customer Support Partner

Job Summary

A company is looking for a Senior CSS Enablement Partner to enhance the capabilities of the Customer Support & Success organization.

Key Responsibilities

• Design and deliver enablement programs to strengthen team capabilities and operational effectiveness
• Assess skills gaps and develop targeted training and resources to address them
• Manage and improve the CSS knowledge base and knowledge queues for operational sustainability

Required Qualifications

• 10+ years of experience in customer support, learning & development, or training enablement
• Program management experience is strongly preferred
• Experience in assessing skills gaps and creating targeted learning solutions
• Proven ability to build scalable processes and frameworks
• Data-driven mindset with experience using metrics to measure program effectiveness