Senior Experience Researcher

Job Summary

A company is looking for a Senior Experience Researcher with expertise in mixed methods.

Key Responsibilities:

• Lead research efforts across internal and external product experiences, ensuring alignment with high-quality standards
• Conduct comprehensive qualitative and quantitative studies, including ethnographic research, surveys, and concept testing
• Collaborate with cross-functional teams to define research questions and communicate findings effectively across the organization

Required Qualifications:

• Minimum of 8+ years of experience in a related field, preferably in consumer products or hospitality
• Profound expertise in both qualitative and quantitative research methods
• Experience in managing multiple research projects simultaneously
• Knowledge in complex problem spaces such as customer service, enterprise solutions, or safety is valued