Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer.

Key Responsibilities

• Own, troubleshoot, and solve customer technical issues through collaboration and best practices
• Provide technical support via various channels and handle escalations as a subject matter expert
• Identify trends and improvement areas through case reviews and contribute to continuous improvement projects

Required Qualifications

• 8+ years of experience in support, software services, or system administration
• 2+ years of experience working with enterprise customers
• Proficient in SQL and scripting languages (Python, bash/shell)
• Experience with SSO, SAML, LDAP, Active Directory, and SSL
• Familiarity with APIs, REST calls, and various operating systems (Linux, Unix, Windows)