AP Support Specialist

Job Summary

A company is looking for a Support Specialist to provide internal support for AP classroom using a Smartsheet tracker.

Key Responsibilities

• Manage the intake cycle for escalations and ensure accurate cataloging in Smartsheet
• Provide timely responses and status updates for escalations to submitters and teams
• Monitor and track the escalation process, ensuring resolution within specified timeframes

Required Qualifications

• Bachelor's degree; certification in Project Management (PMP) preferred
• 4-5 years of experience in project management, preferably in an educational setting
• Proficiency in project management tools and software, such as Smartsheet and Jira
• Excellent organizational skills and attention to detail
• Ability to manage multiple projects simultaneously and meet deadlines