Support Engineer

Job Summary

A company is looking for a Support Engineer (North America).

Key Responsibilities

• Manage escalations from Product Support, providing advanced technical assistance
• Support Enterprise Standard customers through technical troubleshooting and collaboration with Engineering and Product teams
• Document troubleshooting steps and create internal playbooks for recurring escalations

Required Qualifications

• 3+ years of experience in technical support, solutions engineering, or similar roles
• Hands-on experience building and debugging workflows in production environments
• Familiarity with AWS, GCP, or Azure and basic Linux fundamentals
• Experience with Docker or Kubernetes for deploying and debugging environments
• Understanding of networking basics and PostgreSQL troubleshooting