Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - Data Security Posture Management (DSPM).

Key Responsibilities

• Serve as the escalation point for high-priority or complex issues, leading diagnosis and resolution efforts
• Own and resolve critical incidents, ensuring effective solutions and timely communication
• Mentor and train other technical support engineers, sharing best practices and developing training materials

Required Qualifications

• 5+ years in a technical customer-facing role or a Bachelor's Degree in a related field with at least 4 years of experience
• Minimum of 2 years in a senior or escalation role
• Advanced knowledge of operating systems (Windows, Linux, MacOS) and networking concepts (TCP/IP, DNS, DHCP)
• Experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V)
• Familiarity with databases (SQL, MySQL, PostgreSQL) and scripting languages (Python, Bash, Powershell)