Service Account Manager

Job Summary

A company is looking for a Manager - Service Accounts.

Key Responsibilities

• Manage internal and external support stakeholders and customer relationships
• Oversee the technical customer contract annexes and ensure SLA fulfillment
• Handle customer escalations and upsell additional Managed Services & Support services

Required Qualifications

• 8+ years of experience in a telco technical management role, preferably in Support/Managed Services
• Proficient in ITIL, with certification preferred
• Expertise in telecommunications technical architecture and protocol standards
• Familiarity with cloud technologies and software support practices
• Experience managing commercial aspects of support/managed services contracts