Service Center Analyst

Job Summary

A company is looking for a Service Center Analyst to join their IT department and support various teams.

Key Responsibilities

• Provide exceptional, customer-centered support with empathy and timely communication
• Triage and prioritize service requests, ensuring accurate assignment and resolution
• Troubleshoot technical issues independently and maintain thorough documentation of service requests

Required Qualifications

• Bachelor's degree or equivalent experience; preferred in Business Administration, Information Systems, or a related technical field
• Minimum of 2 years' experience in a Tier 2 or Tier 3 service desk or technical support environment
• Strong technical proficiency with Microsoft Windows 11, Active Directory, Microsoft Office Suite, and desktop management tools
• Demonstrated problem-solving and analytical skills