Service Delivery Manager

Job Summary

A company is looking for a Service Delivery CSM to support high-value clients and ensure a high-touch client experience.

Key Responsibilities

• Act as the client interface for customer service regarding Inventory Control and Asset Decommissioning
• Manage asset tracking and reporting for lifecycle management, including decommissioning and security certification
• Oversee third-party vendors for warranty management and process improvements related to asset disposal

Key Requirements

• 2+ years of enterprise-level program or project management experience, preferably in IT, logistics, or asset lifecycle management
• Strong understanding of internal logistics and customer-facing project coordination
• Ability to manage multiple workstreams and triage asset requests from stakeholders
• Proven ability to self-manage and make independent decisions
• Proactive and solutions-focused approach, maintaining composure under pressure