Service Desk Analyst with CompTIA

Job Summary

A company is looking for a Service Desk Analyst to investigate and resolve client issues while maintaining communication throughout the process.

Key Responsibilities

• Answer inbound phone calls and chats, ensuring consistent delivery of procedures and scripts
• Identify clients, collect relevant information, and create support tickets accurately
• Assist clients with requests and provide basic/advanced technical support

Required Qualifications

• 2+ years' experience in a structured IT Support environment
• 3+ years' experience in Customer Service roles
• 1+ CompTIA certifications required
• Expert knowledge of networking, computing, and business applications
• Experience with remote support and network diagnostic tools