Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager.

Key Responsibilities

• Drive growth by building and managing relationships with strategic customers across various industries
• Develop a deep understanding of customer needs and identify new growth opportunities
• Collaborate cross-functionally to enhance customer experience and implement process improvements

Required Qualifications

• 6 - 10 years of experience in Account Management at a B2B or SaaS tech company
• Proven track record of managing and growing complex technical customers
• Strong commercial acumen with experience in tracking KPIs such as NRR, GRR, and ARR
• Commitment to customer success and enhancing the customer experience
• Ability to engage with team members across functions and a passion for learning new technologies