Support Specialist

Job Summary

A company is looking for a Support Specialist to provide exceptional service to customers while managing multiple products across their platform.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat
• Assess and resolve incoming issues, escalating complex cases as necessary
• Collaborate with teams to improve customer experience and maintain accurate records of interactions

Required Qualifications

• Bachelor's degree or equivalent university education
• Proven ability to support multiple products simultaneously
• Familiarity with automation tools such as N8N, Make, or Zapier
• Experience with AI tools for coding assistance
• Comfortable with technology and troubleshooting processes