Customer Service Representative

Job Summary

A company is looking for a Other Insurance Coverage (OIC) Customer Service Representative Hybrid.

Key Responsibilities

• Conducts research and investigations for case evaluation
• Analyzes documentation to ensure eligibility for Premium Assistance
• Responds to incoming calls from clients and employers

Required Qualifications

• Minimum 2 years' experience in customer service and/or contact center
• Minimum 2 years' experience with Microsoft Office
• Ability to work with minimal supervision
• Experience in multi-tasking and prioritizing work under time constraints
• Ability to assist management with escalations and training new agents