Support Technician V

Job Summary

A company is looking for a Support Tech V.

Key Responsibilities

• Collaborate with Product Management to ensure Customer Service is represented in product planning
• Manage escalations and oversee department readiness for product releases
• Create training content and assist with product testing and special projects

Required Qualifications

• Typically 6 or more years of related experience
• Bachelor's Degree or global equivalent in a related discipline
• Advanced knowledge of relevant software and troubleshooting skills
• Basic understanding of industry practices and project management skills
• Experience with Microsoft Office programs as related to supported software