Team Lead, Creator Support

Job Summary

A company is looking for a Team Lead, Creator Support to guide a global team of Creator Support Specialists.

Key Responsibilities

• Lead, coach, and mentor a team of approximately 10 Creator Support Specialists to drive performance and professional growth
• Manage daily operations, including scheduling and workload balancing, while monitoring key performance metrics
• Handle escalated creator cases and collaborate with cross-functional teams to enhance workflows and customer insights

Required Qualifications

• 3-5 years of experience in customer support or creator success, with at least 2 years in a leadership role
• Experience in recruiting, hiring, and onboarding team members
• Strong people management and coaching skills with a proven track record of developing talent
• High emotional intelligence and ability to balance empathy with accountability
• Familiarity with support platforms and analytics tools is a plus