Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to guide customers through their journey and strengthen relationships.

Key Responsibilities

• Drive early success for new customers and maintain productive relationships with existing customers
• Own customer account relationships, including onboarding, training, and increasing user engagement
• Collaborate with internal teams to enhance customer experience and support sales efforts

Required Qualifications

• Minimum 2 years of software support experience
• 2+ years in a SaaS environment, preferably in a start-up
• Bachelor's Degree or equivalent experience in the cybersecurity SaaS field
• Prior experience in Customer Success or a history of enhancing customer satisfaction and retention
• Proven experience with application/internet-based customer support