Arkansas Licensed Call Center Lead

Job Summary

A company is looking for a Lead Call Center Representative in Arkansas.

Key Responsibilities

• Train and onboard new team members while providing ongoing coaching and support
• Monitor call performance and provide constructive feedback to enhance service quality
• Collaborate with leadership to identify process improvement opportunities and implement solutions

Required Qualifications

• High school diploma or GED equivalent
• Minimum of 4 years of customer service or call center experience
• Experience coaching or mentoring peers in a professional setting
• Proficient in computer systems and common business software
• General computer knowledge including Microsoft Office and internet use