Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the US Federal Civilian sector.

Key Responsibilities

• Expand First Alert adoption and drive successful customer outcomes
• Design and implement programs that integrate First Alert into customer workflows
• Develop and maintain relationships through briefings, demonstrations, and joint success plans

Required Qualifications

• Bachelor's degree or equivalent experience in a related field and 5-8 years in customer success/account management
• Experience supporting the public sector, particularly Federal Civilian agencies
• Knowledge of publicly available information and real-time alerting needs for public sector organizations
• High level of accountability with the ability to manage multiple projects independently