Senior Customer Support Specialist

Job Summary

A company is looking for a Sr. Customer Support Specialist - Tier 2.

Key Responsibilities

• Deliver Tier 2 customer support via ticket, phone, and video conferencing channels
• Mentor Tier 1 team members to enhance overall team growth and customer satisfaction
• Collaborate with internal teams to troubleshoot complex issues and maintain documentation

Required Qualifications

• Bachelor's degree preferred
• 2+ years of experience in customer support or technical roles
• Basic understanding of SQL and proficiency in Microsoft Excel
• Experience in a SaaS environment preferred
• Ability to manage customer issues through a ticketing system