Team Lead

Job Summary

A company is looking for a Team Lead to supervise and enhance the performance of a customer care team.

Key Responsibilities

• Supervise daily operations of call center associates, monitoring work and attendance
• Conduct team meetings for communication and input, and organize team activities
• Evaluate staff performance and implement improvement plans as necessary

Required Qualifications

• High School diploma; some college preferred
• 1-3 years of customer service experience in a call center environment required
• Minimum of 2 years of SME or Team Lead experience in a call center
• Understanding of workflow processes and intermediate technical skills
• Ability to recognize and improve work quality and processes