Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager for the East Coast.

Key Responsibilities:

• Lead technical onboarding and ensure smooth integration for customers
• Provide guidance on optimal usage, debugging strategies, and performance tuning
• Collaborate with Customer Support and Engineering to troubleshoot and resolve issues

Required Qualifications:

• 5+ years in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role in a B2B SaaS environment
• Hands-on experience in software development with languages such as Java, .NET, Python, or Node.js
• Deep understanding of modern development environments and observability tools
• Proactive approach to customer success and technical enablement
• Experience using analytics to drive engagement and optimize product adoption