Technical Account Manager

Job Summary

A company is looking for a Shopify Technical Account Manager (Remote in Colombia).

Key Responsibilities

• Act as the primary point of contact for a portfolio of Shopify-based clients and maintain proactive relationships
• Make backend updates in Shopify and troubleshoot issues directly on the website
• Translate client requests into actionable tasks and manage project progress through a project management system

Required Qualifications

• 2+ years of experience in digital project management, account management, or technical client services
• Experience supporting clients on technical matters, including site configurations and troubleshooting
• Prior experience with website platforms, preferably Shopify
• Familiarity with ecommerce, UX/UI principles, analytics, and CRO concepts
• Proficient with project management tools such as ClickUp, Asana, or Teamwork