Technical Advisor

Job Summary

A company is looking for a Technical Advisor II.

Key Responsibilities

• Provide advanced technical support and troubleshooting for multiple point-of-sale (POS) solutions
• Manage customer cases within the CRM tool and communicate any delays to management
• Serve as an escalation point for internal customers on time-sensitive technical issues

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum one (1) year of experience in a technical support or help desk role
• Preferred experience in POS technical support
• Strong technical aptitude with the ability to explain processes to others
• Ability to adapt quickly to change and manage stress effectively