Technical Implementation Lead

Job Summary

A company is looking for a Technical Implementation Lead who will manage customer onboarding and support processes.

Key Responsibilities

• Oversee end-to-end customer onboarding, launch, and post-launch support
• Assist customers in setting up templated configurations and eventually support customized implementations
• Build and maintain meaningful relationships with customers while ensuring high-quality service delivery

Required Qualifications

• Bachelor's degree in business, information technology, or a related field
• 3-5 years of experience in business-to-business software or digital healthcare
• Experience in an early-stage startup or organization utilizing SCRUM or Agile methodologies
• Knowledge of webhook configuration, REST APIs, and related tools
• Experience complying with HIPAA requirements