Technical Software Support Analyst

Job Summary

A company is looking for a Technical Software Support Analyst.

Key Responsibilities

• Provide direct customer support for issues related to the use of medical software
• Troubleshoot software and hardware issues and guide customers through solutions
• Document information in the tracking system and update clients on resolution progress

Required Qualifications, Training, and Education

• Training in business administration, accountancy, sales, marketing, computer sciences, or similar fields
• One to two years of progressively responsible experience in a customer service environment
• Experience supporting PCs in a LAN environment is a plus
• Educational backgrounds can range from high school graduates to those with advanced degrees
• Experience or training in relevant fields is helpful but not mandatory