Technical Support Analyst

Job Summary

A company is looking for a Family Technical Support L1 Analyst.

Key Responsibilities

• Troubleshoot and resolve software, hardware, printer, and broadband network issues
• Log all calls in the call tracking system and escalate calls when necessary
• Provide administrative support for the enrollment process and assist with user requirements data collection

Required Qualifications, Training, and Education

• Prior technical contact center or Help Desk experience required
• Strong working knowledge of Windows 10 and above, Office 2010 and later, and web browsers
• Experience with remote troubleshooting and home networking devices
• College degree preferred
• CompTIA A+ and CompTIA N+ certifications are a plus