Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide advanced technical support for healthcare products.

Key Responsibilities

• Proactively support and resolve technical issues for customers
• Document issues, troubleshooting steps, and resolutions in the CRM
• Enhance customer satisfaction by providing timely updates and solutions

Required Qualifications

• Strong knowledge of computer hardware, including workstations and servers
• Proficiency in workstation and server OS platforms
• Understanding of network infrastructure and communication protocols
• Technical college/university degree or equivalent experience
• Bachelor's degree preferred in relevant fields such as Biomedical Engineering or Computer Science