Technical Support Associate

Job Summary

A company is looking for a Premier Support Associate.

Key Responsibilities

• Assist clients via chat, email, and calls with system navigation and specific tasks
• Train clients on system login, running searches, exports, and using advanced features
• Fulfill account management requests such as account creations and project access

Required Qualifications

• Bachelor's degree or higher in any discipline
• B2 level proficiency or higher in English
• 2-3 years of experience in customer service, tech support, legal, government, financial, or hospitality roles
• Familiarity with Windows and Mac operating systems, and Microsoft 365 applications
• Digital intelligence and literacy, with the ability to acquire and apply knowledge related to digital technology