Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Act as an advisor to customers, handling complex technical issues and creating knowledge base articles
• Perform product troubleshooting and collaborate with development teams to resolve incidents
• Implement readiness programs and contribute to process improvements and automation techniques

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience, or 5+ years of experience without a degree
• 3 years' troubleshooting experience in IT support roles, ideally with Microsoft technologies
• Experience supporting SharePoint (Online and/or On-Prem) and OneDrive for Business
• Understanding of SharePoint architecture and compliance features
• Ability to meet security screening requirements and verification of citizenship