Technical Support Representative

Job Summary

A company is looking for a Named Support Representative to assist customers with technical challenges and goals.

Key Responsibilities

• Manage customer accounts by hosting calls to review tickets and discuss projects
• Act as a liaison between customers and internal teams to ensure timely resolutions
• Conduct weekly meetings and participate in Quarterly Business Reviews to provide technical insights

Required Qualifications

• Knowledge of Agiloft implementations and integrations (e.g., Docusign, LDAP, APIs)
• Proficiency with the Agiloft product upgrade process
• 1-2 years of TSR1 experience
• Understanding of internal teams and ability to build relationships