Customer Support Consultant

Job Summary

A company is looking for an F&I Customer Support Consultant to provide high-quality support to agents, brokers, customers, and partners through phone and electronic communication.

Key Responsibilities

• Research and respond to telephone and electronic inquiries from customers
• Enter inquiry data into tracking systems and prepare Agent Broker Referrals
• Investigate and route complaints from insurance regulators and locate claims office staff for insureds

Required Qualifications

• Bachelor's Degree with no prior experience in Customer Service, or a High School Diploma with 3+ years of Customer Service experience
• Experience with Microsoft Office
• Minimum of 6 months of call center experience preferred
• Ability to multitask across multiple applications and systems
• Experience in the finance, automotive, or auto dealership industry is a plus