Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Implementation to guide nonprofits through their onboarding journey and ensure successful fundraising.

Key Responsibilities

• Serve as the main point of contact for new customer accounts, guiding them through implementation and early adoption
• Lead discovery sessions to align implementation requirements with organizational outcomes and identify key stakeholder responsibilities
• Provide training and strategic guidance to help customers optimize their campaigns and achieve fundraising goals

Required Qualifications

• 2-5 years of experience in post-sales, onboarding, or implementation roles in tech
• Ability to manage multiple accounts independently with a customer-first mindset
• Experience working toward KPIs or variable compensation tied to customer outcomes
• Proficiency with SaaS tools and CRMs, with HubSpot experience strongly preferred
• Familiarity with nonprofit fundraising, donor engagement, or campaign strategy preferred