Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Accountability for customer success, including adoption, retention, and satisfaction
• Manage the renewals process and identify upselling opportunities
• Drive product adoption and change management projects to meet customer strategic goals

Required Qualifications

• 1 year of experience in Customer Success or 2+ years in a SaaS BDR role with a proven track record
• At least 1 year of experience working with Salesforce
• Comfortable leading business value and ROI conversations with multiple decision makers
• Experience with Customer Success software such as Catalyst or Gainsight is a plus
• Strong time management and prioritization skills