Member Service Specialist

Job Summary

A company is looking for a Member Service Specialist I.

Key Responsibilities

• Respond to and resolve high volumes of customer inquiries via phone regarding spending account products
• Educate customers on IRS regulations, claims processing, and available products and services
• Maintain accurate information delivery in compliance with inquiry accuracy standards

Required Qualifications

• High school diploma or equivalency required; associate's degree preferred
• Must be 18 years of age or older
• One to two years of customer service and/or call center experience preferred
• Proficiency with Microsoft Word, Outlook, Teams, and Windows operating systems
• Must have a secure, distraction-free home work environment