Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, SaaS.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with customers as their main point of contact
• Guide customers through successful onboarding and ensure they fully utilize product features
• Collaborate with internal teams to identify upsell opportunities and gather customer feedback for product improvement

Required Qualifications

• Deep expertise in SCADA and EMS technologies, with experience in managing and troubleshooting SCADA networks
• Demonstrated experience in servicing large, complex customers
• Strategic mindset for guiding customers through complex discussions
• Customer-centric approach with a passion for delivering outstanding experiences
• Analytical skills to analyze customer data and derive actionable insights