Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide user support and improve user experience through technical assistance.

Key Responsibilities

• Communicate diplomatically with users to provide accurate and timely support across multiple channels
• Analyze and research reported issues, prioritizing them based on relative importance
• Convert qualitative user feedback into actionable information for product development

Required Qualifications

• 5+ years of experience in technical support
• Highly organized and self-starter comfortable with Android, iOS, Mac, Windows, and Linux platforms
• Ability to thrive on learning and solving problems with a solution-oriented attitude
• Fluency in written English; additional languages are beneficial