Texas Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to provide support for their Medi-Share program members and medical service providers.

Key Responsibilities

• Present accurate and sensitive information to callers with tact and grace
• Troubleshoot and resolve issues while working with urgency
• Meet monthly service objectives and embrace additional training and development

Required Qualifications

• High school diploma or GED
• Two years of customer service experience in a relevant industry (insurance, financial services, healthcare)
• Preferred two years of high-volume contact center experience
• Experience in healthcare, insurance, or medical billing is preferred
• Candidates must be at least 18 years old at the time of hire