Tier I Repair Specialist

Job Summary

A company is looking for a Kinetic Tier I Repair Specialist I.

Key Responsibilities

• Answer inbound calls from customers regarding trouble repair for products and services
• Utilize multiple systems to verify customer services and perform trouble isolation and repair
• Create/update trouble tickets and provide excellent customer service to a wide range of customers

Required Qualifications

• Associate's Degree in a technical discipline or equivalent experience
• 2-3 years of technical/telephony experience or 5+ years of directly related telephony experience
• General knowledge of telecommunication products and service offerings
• Technical aptitude for performing tasks to resolve customer issues
• Ability to work in a high intensity, stressful environment