US Payroll Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (Payroll) to provide support and guidance on payroll and benefits.

Key Responsibilities

• Serve as the first line of support for customer payroll-related inquiries, ensuring quick resolution
• Resolve complex issues related to tax filings, reconciliations, and legislative guidance
• Conduct troubleshooting and escalate complex cases while maintaining clear communication with customers

Required Qualifications

• Extensive experience in US payroll and benefits across multiple states
• Experience providing payroll and product support
• Ability to work in a dynamic, fast-paced environment
• Experience running payrolls and handling complex reconciliations
• Familiarity with SaaS technology and tools like Zendesk and Slack is advantageous