Warranty Administrator

Job Summary

A company is looking for a Warranty Administrator to provide exceptional customer service and manage warranty-related inquiries and claims.

Key Responsibilities

• Provide exceptional customer service to internal and external customers
• Manage case files and administer the warranty resolution process, including investigating claims
• Communicate warranty responsibilities and standards to builders, homeowners, and sales representatives

Required Qualifications

• 1-2 years of office work experience
• High school diploma or equivalent required; Associate degree in business preferred
• Ability to read and understand technical information related to warranty construction disputes
• Strong critical thinking skills for analyzing and negotiating resolutions
• Proficient in Microsoft Word, Excel, and Outlook