Account Manager, Customer Success

Job Summary

A company is looking for an Account Manager for their Customer Success team, focused on client relationships and service delivery.

Key Responsibilities

• Establish and maintain relationships between clients and Account Executives
• Act as the point of contact for clients, communicating their needs to internal teams
• Manage high priority requests and conduct retention analysis to optimize client satisfaction

Required Qualifications

• At least 3 years of Account Management or Customer Success experience in the legal services industry
• Experience in fostering strong client relationships and delivering client-focused solutions
• Proficiency with technology and cloud-based applications
• Ability to manage multiple projects simultaneously
• Desire to work in a fast-paced and growing tech start-up environment