Advanced Technical Support Specialist

Job Summary

A company is looking for an Advanced Technical Support Specialist to provide world-class support to enterprise customers.

Key Responsibilities

• Respond to customer cases and resolve critical issues with the product
• Research and replicate complex configuration and compatibility issues
• Act as a mentor to the Global Technical Support Team and create knowledge articles

Required Qualifications

• Bachelor's degree in computer science, information systems, or equivalent experience
• Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions
• Experience leading major Enterprise incidents and managing escalations
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment