AI Transformation Manager

Job Summary

A company is looking for a Manager of AI Transformation to lead the strategic deployment of AI technologies in call center operations.

Key Responsibilities

• Develop and execute a roadmap for AI transformation in call center environments
• Lead a team in identifying, designing, and implementing AI solutions for customer and agent experiences
• Define and track KPIs to measure the impact of AI initiatives on operational efficiency

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or related field (Master's preferred)
• 7+ years supporting call center operations, with at least 3 years in technology transformation roles
• Demonstrated success in leading AI/automation projects in a customer service environment
• Strong understanding of contact center platforms and AI tools
• Expertise in change management methodologies