Bilingual Customer Support Associate

Job Summary

A company is looking for a Customer Support Bilingual Associate French.

Key Responsibilities

• Provide empathetic and accurate assistance to customers through inbound calls and emails, resolving inquiries effectively
• Guide customers in using the product, troubleshoot technical issues, and track customer complaints to enhance the experience
• Understand the product thoroughly and identify areas for workflow improvement and communication enhancement

Required Qualifications

• High School Diploma or GED
• 1+ years of call center support experience or fulfillment of promotional criteria
• Ability to pass the bilingual assessment
• Preferred: 2+ years of call center experience
• Preferred: Knowledge of e-commerce and payments landscape