Bilingual Escalations Expert

Job Summary

A company is looking for a Bilingual Escalations Expert - English/Spanish (Puerto Rican Dialect).

Key Responsibilities

• Manage and resolve escalated customer issues as the single point of contact
• Deliver a world-class customer experience through proactive communication and empathy
• Document customer interactions and maintain a comprehensive understanding of the solar journey

Required Qualifications

• Bilingual in English/Spanish (Puerto Rican dialect)
• High school diploma or equivalent; Bachelor's degree preferred
• 5+ years of relevant work experience in customer success or project management
• Strong knowledge of escalations and prevention processes
• Proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred