Bilingual Spanish Customer Service Rep

Job Summary

A company is looking for a Bilingual Spanish Customer Service Representative.

Key Responsibilities

• Taking inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans
• Accurately entering ride details to ensure successful ride completion and confirming member eligibility
• Handling member inquiries and concerns while collaborating with internal departments to address issues

Required Qualifications

• High school diploma or equivalent
• One (1) year of inbound call center experience in a high call volume atmosphere
• Experience with Medicaid, Medicare, and NEMT guidelines preferred
• Knowledge of health insurance programs and benefits is a plus
• Fluency in languages in addition to English is a plus